Privacy Policy
Updated Mar 21, 2024
Reelspace provides a digital platform for interacting with other users through video, comments and direct messages in a group or community space (“Space”). This Privacy Policy ("Privacy Policy") helps explain our data practices, including the information we process to provide our Services.
When you use our Services, you’ll share some information with us. This Privacy Policy describes the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information. Please also read our Terms of Service (https://www.reelspace.com/terms), which describe the terms under which you use and we provide our Services.
If you do not want us to share personal data or feel uncomfortable with the ways we use information in order to deliver our Services, please do not use the Services.
Information We Collect
There are three basic categories of information we collect:
Information you provide.
Information we automatically collect when you use our services.
Information we get from third parties.
Here’s a little more detail on each of these categories.
Information You Provide
When you interact with our services, we collect information that you provide to us. For example, our services require you to set up an account, so we may need to collect a few important details about you, such as your name, phone number, password, email address, and date of birth. We may also ask you to provide us with some additional information that will be publicly visible on our services, such as a profile picture.
Account Information. You must provide your mobile phone number and basic information (including your birth date) to create an account. If you don’t provide us with this information, you will not be able to create an account to use our Services.
Camera, Video and Audio. Our Services require us to collect video, photo, audio and other information from your device’s camera. For example, you won’t be able to create a video recording unless we can access your camera.
Other User Content Information. We collect other content you create on the Services, such as messages and comments to other users, and information, metadata and ratings about the content you create, provide and receive.
Connections. Because our Services include the ability to communicate with friends, we may, with your permission, collect information from your device’s phonebook.
Customer Support and Other Communications. When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.
While we try our best to ensure your privacy, keep in mind that the users who view your videos, comments, and any other content can always save that content or copy it outside of our mobile app. So the same common sense that applies to the internet at large applies to our Services as well: be careful who you share your content with, and don’t send messages or share content that you wouldn’t want someone to save or share. If you want to keep your content private, you can do so by selecting the appropriate privacy controls.
Information We Automatically Collect
When you use our Services, we collect information about which services you’ve used and how you’ve used them. We might know, for instance, that you watched a particular video, sent a few messages, or responded to another user’s video or message. Here’s a fuller explanation of the types of information we collect when you use our Services:
Usage and Log Information. We collect information about your activity on our Services, like service-related, diagnostic and performance information. This includes information about how you interact with our Services, such as which videos you have posted or shared, what searches you have made, how you communicate with other Reelspace users, such as their names, the time and date of your communications, the number of messages you exchange with your friends, and your interactions with videos and messages. Additionally, we collect diagnostic, crash, website and performance logs and reports.
Device Information. We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information and device identifiers.
Location Information. When you use our Services we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors such as gyroscopes, accelerometers and compasses.
Cookies and Other Technologies. We use cookies, web beacons, web storage, and unique identifiers to collect information about your activity, browser and device. These technologies help us to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize them.
Information We Collect from Third Parties
We may collect information about you from other users, our affiliates, and third parties. Here are a few examples:
Information Others Provide About You. We receive information about you from other users. For example, when other users you know use our Services, they may provide your phone number, name, and other information (like information from their mobile address book) just as you may provide theirs. They may also send you messages or send messages to groups to which you belong.
User Reports. Just as you can report other users, other users or third parties may also choose to report to us your interactions and your messages with them or others on our Services; for example, to report possible violations of our Terms or policies. When a report is made, we collect information on both the reporting user and reported user.
Service Providers. We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with them to distribute our apps; provide our technical and physical infrastructure, delivery, and other systems; provide engineering support, cybersecurity support, and operational support; supply location, map, and places information; help us understand how people use our Services; market our Services; conduct surveys and research for us; ensure safety, security, and integrity; and help with customer service. These companies may provide us with information about you in certain circumstances; for example, app stores may provide us with reports to help us diagnose and fix service issues.
How We Use Information
We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services. Here's more detail on how we use your information:
Operate Our Services. We use information we have to operate and provide our Services, including providing customer support; improving, fixing, and customizing our Services; and connecting our Services with Providers that you may use. We also use information we have to understand how people use our Services; evaluate and improve our Services; research, develop, and test new services and features; and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
Personalize Your Experience. We use some of your information to customize your Reelspace experience, for example by automatically generating responses or comments to your videos using AI. Some AI responses may be offensive, insensitive, exaggerated, or based on imaginary information, and are intended for entertainment purposes only.
Manage Safety and Security. We use information we have to enhance the safety and security of our Services, such as verifying accounts and activity; combating harmful conduct; protecting users against bad experiences and spam; and promoting safety, security, such as by investigating suspicious activity or violations of our Terms and policies. In some cases, we may also use or share your information to cooperate with law enforcement requests or comply with our legal obligations.
Communicate About Our Services. We use information we have to communicate with you about our Services and let you know about our terms, policies, and other important updates. We may provide you marketing for our Services.
For Other Purposes. Additionally, we may use information about you in other ways or for other purposes, where you have given us consent to do so for a specific purpose not listed above.
Aggregate and De-identify Information. We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, location information, information about the device from which you access the Services, or other data sets we may create.
How We Share Information
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services. We will not rent or sell your personal information to others without your consent. We disclose your information to other users of our Services and to third parties for a variety of business purposes, as described below.
Other Reelspace Users. When you post content into a Space, we share your content and messages with present and future members of that Space. Your profile name and photo are also available to other users of our Services.
Service Providers. We work with third-party service providers to help us operate, provide, improve, understand, customize, support and market our Services. We work with these companies to support our Services, such as to provide technical infrastructure, delivery and other systems; market our Services; conduct surveys and research for us; protect the safety, security, and integrity of users and others; and assist with customer service. When we share information with third-party service providers in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.
De-identified and Aggregated Information. We may share de-identified and aggregated information (such as de-identified usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with third parties who help us understand the usage patterns for certain Services. Non-personally identifiable information may be stored indefinitely.
Control Over Your Information
We want you to be in control of your information, so we provide you with the following tools.
Access and Privacy. You can access and edit most of your basic account information right in our app. You can change the privacy of any post by unsharing it from one or more spaces, so users in those spaces can no longer see or access it. You can also completely remove a post by deleting it. Keep in mind that when you post content into a space with other users, those users have the ability to save or download your content, so use common sense when determining what you are sharing and whom you are sharing it with.
Account Deletion. If you decide to stop using Reelspace, you can delete your account through our app. Just remember that once you delete your account, that you will no longer have access to any of your content or history, and the process is not reversible. However, there may be legal requirements to store your data and we may need to suspend the deletion process if we receive valid legal process asking us to preserve content, if we receive reports of abuse or other Terms of Service violations, or if your account or content created by you is flagged by others or our systems for abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
How We Store and Process Information
We are committed to protecting your privacy and data. We have put in place appropriate safeguards and security measures to help prevent your personal information from being lost, used or accessed in an unauthorized way, altered or disclosed. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its security.
We will retain personal information we process pursuant to statutory requirements, for as long as needed to provide the Services, and to comply with our legal and compliance obligations, resolve potential or actual disputes, or enforce our agreements.
International Data Transfers
By using the Services, you acknowledge and understand that your information will be stored within the United States, where privacy rules differ and may be less stringent than those of the country in which you reside.
Children
Our services are not intended for — and we don’t direct them to — anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account if applicable.
Revisions to the Privacy Policy
We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).